Operations Planning and Scheduling
Planning and Scheduling is the process of making sure that demand and supply plans are in balance, from the aggregate level down to the short-term scheduling level.
As a group we decided to focus on Level 3: Scheduling of Operations Planning & Scheduling. We created a workforce Schedule, which details the specific work schedule for each category of employee. Currently, they are 30 employees for the Front end which includes the waitress and waiters. However, the current number of employees they have is not allowing, Applebee's to provide quick and high quality customer service.
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